Mac Headquarters

I had one of the macbook pros with the bad nvidia controller that apple will replace within 3 yrs of purchase. I called machq, told them I wanted my mbp fixed and then trade it in for a new 17" mbp. The guy said no problem, they had the mbp I wanted in stock, and they would give me $900-$1100 for mine, depending on its condition. I went right up there, and found out there were NO 17" mbps to be found. They explained that "in stock" meant in stock at a warehouse in Texas. Then I found out that the $900-$1100 was NOT in-fact contingent upon the condition of my laptop. If I gave them a $2000 deposit and signed up for their "new computer for life program" they'd give me $1100, otherwise they'd give me $600. When I declined the offer, the owner explained to me that he was going to sell my laptop for $1100, and it was unfair of me to ask him to buy it for $1100. I reminded him that $900-$1100 were his numbers, and asked him if he really wanted to tell me that MY using HIS numbers was unfair, while telling me that him making a 83.3% profit on my laptop was totally fair. Apparently math makes him angry, so I terminated the discussion.

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I went here on the recommendation of a friend. I really had a great experience. The guy that helped me was very cool and he really knew his Macs. They fixed my G4 tower and even offered to buy it from me as a trade in toward a new Mac. I finally took the plunge and got a new iMac. This place was very helpful and I would recommend them to anyone who uses a Mac or is thinking of getting a Mac.

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A friend recommended this place to me. I had never heard of them but I'm so glad I know about them now! I went here to buy a new MacBook and they just happened to be having a SALE! Yes, a SALE on a new Mac! Macs NEVER go on sale so I was totally excited! I saved money on my new machine and they bought my old one. Very friendly, very product savvy, very cool. And, no mall to hassle with. Check this place out, they ROCK!

This was the easiest computer buying experience of my entire Mac life. The sales guy was really cool and he knew how to use all the apps that came with the new laptop. The place is fun, the people are fun and no mall to contend with. LOVED IT!

I went into MacHQ and purchased a new Mac Book. I had a good experience. The salesman was very helpful. He gave me direction about transferring my data from my old machine and showed me around the new operating system. He spent over an hour answering my questions and offering my guidance. He seemed genuinely excited for me and my new baby. The store was pretty cool too. The door bell was very cool! The overall experience here was second to none. You can't get this kind of attention at the mall.

I bought a new macbook from this store. I am a brand new user to apple from windows. I asked simple questions about transferring all my music from I tunes and I left more confused than what i was. The salesman was not enthusiactic about selling me a computer and seemed like he did not care if i bought one or not. I am not very happy with the entire sales approach or any of the help I did not get. I feel like i was a number and had money to buy a new laptop and that he new and did not want to over extend any help. I am not sure if I would go back there for any thing unless it was warranty work. Just don't feel like I mattered to him. That I interrupted him doing something. Would love a response back from the owners. I even asked about getting a discount through the education part because my wife is a teacher in st louis, it seemed like i had to jump through 10 hoops with the salesman to get it. I could of bought online and saved 100.00 dollars. Owners of macworld if you read this i would ask you to contact me about the whole sales experience. You can email me at firesout@sbcglobal.net. thanks.

Wow in reading the last review i was suprised. I own a hair salon, and am switching computers to mac.. The guys at the sales desk were able to answer all of my Questions and did so with great acuity. All were very professional, and with any return calls did so quickly and professionally. I did purchase a used imac at a great price, in fact the salesman had to call his manager about the price..and yes they worked with me on that. It went quickly and painlessly. i'm wondering if the last reviewer had just had a bad day in all the crowds of tax break day and came in with a chip on the shoulder. what ever the reasonit sure was not my experience thats for sure. i truly recommend this place over other stores. at least here i felt like it was alright to show i didn't know anything about macs and ask questions. with my own business one thing i do know about is customer serviceand they showed it right when i was there. Thanks Mac headquarters

I really wanted to like this place. They sell used and new Macs. But the customer service and attitude give the feeling that this store is more of a clubhouse than a business.
I went there during the Education Tax Rebate weekend Missouri has. My goal was to find a good, inexpensive used Mac for my daughter. The used selection was poor, and prices were way above what you'd expect. I looked at an iMac G5 priced at $800.00 The sales clerk quoted the price said it had "one gig of RAM and a 250 gig hard drive". I opened the prefs while he was standing there and it clearly showed the machine had only 1 gig of RAM and 150 Gig HD!" I asked if the price could be lowered a bit since he quoted the specs wrong. Nope, because "We had to put a new motherboard in it". Yeah right! This is USED equipment people, let's haggle!!

A lady was asking another clerk about educational pricing on Apple software. The clerk said "No, we don't offer that." The customer responded "But the Apple store offers it and you're an Apple reseller". The clerk just looked at her and said "Well, I don't want to turn away business, but you should go to the Apple Store then." I noticed a used ibook on the counter behind this dude and asked if it was for sale. "Uhhhhm, it's been here a month, so I guess so." was his response. He seemed startled by my response of "OK, how much, what are the specs and when can I buy it then?" He said they had to contact a customer, and make sure she wanted to sell it, blah blah." I gave them my phone number and asked they call me the next day since the sales tax rebate would be over Monday. I had to call them the next day of course. All I got in response was "Uhhh, she didn't call back so I guess we can't sell it."

So I went on EBAY, found a cool little iMac G4 for my daughter that only cost $300.00 and had better specs than anything at MacHQ. The seller even lives in St. Louis so I don't have to pay shipping! My advice is to avoid Mac HQ. I

I'm looking to trade in my Mac Desktop for a Mac Laptop and had no idea where to start. I called Mac Headquarters to ask all sorts of questions. Even though the associate and I realized that the store couldn't provide me with what I needed he still answered all my questions and gave me great advice when looking for a Mac. Also offered to put me on a list to call if they recieved what I was looking for. So helpful, so nice. Deffiatley will recomend to my friends.

Called to ask a question over the phone and the sales associate was not helpful AT ALL. He made it seem as if I was bothering him with my questions. I called because I thought they would help me figure out exactly what I needed for my husband as a Christmas gift. I left very unsatisfied and still need help. Sorry I am not a MAC geniuswill not go back and won't let my husband go back :)